League Competencies
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These core competencies reflect the underlying values that are necessary to represent the National Hockey League.
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Accountability
Takes personal responsibility for meeting commitments. Ensures that expectations are clear, and results are achieved. Encourages others to be accountable.
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Adaptability
Identifies and responds proactively to changing organizational priorities, industry, and technological change. Adapts to and works effectively in a variety of situations and with different groups or individuals.
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Communication
Shares, disseminates, and delivers clear and accurate messages in a manner that is appropriate for the individual or audience in both written and oral communication. Listens openly, attentively and seeks appropriate clarification.
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Critical Thinking
Seeks and interprets information to guide day-to-day tasks and decisions, uses logic and reasoning to accomplish objectives, understands the root cause of situations or issues, identifies and tests solutions, and thinks beyond what is typical or customary. Uses information to determine benefits and impact in making decisions and/or recommendations.
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Inclusion
Recognizes individual differences and encourages all thoughts, perspectives, and experiences. Creates an environment where every employee can be seen, heard, and supported, so that they can be their full, authentic selves in the workplace.
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Professionalism
Presents a positive image using poise, tact, and discretion effectively in variety of situations. Is systematic and disciplined in executing daily work, adapting to changing environments, and dealing with stressful situations. Projects assurance in own ability to be successful and overcome obstacles. Shows respect to colleagues, the League, and external stakeholders.
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